Wednesday, 9 November 2011

The case of the shrinking Tesco's product

One on the left is from last week, and this week hey presto 5cm off the diameter, but same barcode, and same price!!! Shocking stuff.

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Price last week = £1.35

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Price this week = £1.35

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and yet you receive less product, and also smaller packaging as well, which I'm sure saves Tesco a bit of money on top!

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Had a reply from Tesco today about this...

From: customer.service@tesco.co.uk
Sent: 12 November 2011 15:00
Subject: TES651915NI: Re your recent enquiry

Dear Merrick
Thank you for your recent email.
Having investigated this matter I can confirm that the size of the tortillas has been decreased to meet the Light Choices criteria (calories and points). We were due to increase the price of this product as the cost in production has increased, however as the product was due to be reduced in size, we have left the price at the same amount.
Hopefully this has sufficiently answered your query, but if you do have any further comments then please don't hesitate to contact me.
Kind Regards
Sian Hackwood
Tesco Customer Service

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