Monday, 15 October 2018

Thames water collapsed drain cover

15/10/2018
After fixing our sewage drain cover, there appears to be a mini sinkhole occurring around our Thames Water meter cover. We’re wondering if this is being caused by a leak underground perhaps
Some images are like this, and the exact location is here https://goo.gl/maps/N9rACAM6qdQ2




16/10/20185
Team 1 have been out to dig up the road today. Apparently this will take 3 teams, 1 to dig, 1 to replace and 1 to fill in and make good.

19/11/2018 12:45: Spoke to Alison, customer assurance team,  08000093960 (opt 1 wait 3 mins). Told them about collapsing again. Reinstatement team will need to be contacted and she'll call me back when she knows more. Original job reference was 31172996 for this work.

22/11/2018 13:45: Spoke to Eyvonne, checking Alison's emails to see if anything back from the reinstatement team yet. Said they've had a message back and are sending someone out today or tomorrow.

Subject: RE: Problem Report: Collapsed drain cover (Reference: 635395)


10/07/2019 11:27: Spoke to Declan , 08000093960 (opt 1 wait 3 mins) about  31172996 needing doing again. 15th Oct 2018.
Top two pictures below are from Jan 2019, when we started to notice it collapse again, and bottom pic is from June 2019 when as you can see the surrounding tiles are collapsing too 
                           Latest image taken 10 July 2019
  

10/07/2019 12:05: Job Ref raised for this afternoon : 101 770 3623 - Emergency damage safety. Spoke to Tony 0800 316 9800.

10/07/2019 12:08: Spoke to Chris Wright, he's raised job ref 31315539



10/07/2019 15:58: Spoke to Leo, 08003169800, job ref 31315539, he's going to escalate it to priority as they've missed the SLA to come out and look at it in the 2 hours

13/07/2019 10:31:53: Thames water seen coming to collect non-existent barriers that should have been left to protect the wet cement.




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